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Everything as it should be
The staff at Country Garage and the service is fantastic- I could not rate them highly enough.
Its family atmosphere, willingness to go the extra mile, customer concerns come first, first rate showroom and service centre and attention to detail.
First class service
very pleasant to deal with, accurate with times given and very friendly approach.
always a pleasure to deal with, they really do go the extra mile
Always had a pleasant experience dealing with the people of country garage
From the minute I arrived the service received was excellent.
Found a small problem after service and was delt with and sorted out promptly
The service staff at the Country Garage are top notch. They are courteous and efficient and great to deal with.Please change our mailing address: We have moved from 206 Belfast Road,to Flaxfield, 5 Ballyrogan Park, Newtownards, BT23 4SD
Very friendly and polite.Was very disappointed when I got the car back though.There was a software update applied and they never made me aware that it reset my settings.Had to use google to restore some things.sadly the brake squeal is back
Sorted out problem and kept me informed and provided free coffee/snack at top notch cafe facilities. Car returned clean and tidy and provided a free health check.
Nothing is any hassle for the team.
Friendly staff and good coffee while you wait on your vehicle.
Courteous helpful staff and the morning coffee and scones are very good. Car received very good attention as well having been washed and cleaned inside as well as the service being carried out satisfactorily
Took a little longer than was told.
Very helpful people .
Very friendly ,helpful staff
Constantly excellent - helpful, personable, go above & beyond.
The Country Garage always provides a 5 star service in all ares. First class staff, excellent customer care and comfortable and well presented premises.
Took a long time to change brake pads I was there over three hours
When discussing technical concerns I would like to talk to a technician
Lovely staff and great service. What more can I say.
Excellent service and also follow up.
Attentive professional staff. The cafe is a great touch and makes wiating for your service to complete quick and painless.
I was given a courtesy car so the recall did not impact on my daily routine
It ran smoothly no problems
Always very helpful and courteous, by all members of stall I encounter.
Although the issue with my car took a couple of tries to resolve, I was kept updated throughout. I was supplied with a courtesy car and so was never inconvenienced. Very professional and helpful team.
Good staff. Friendly and courteous
Efficient team & helpful to customers.
good service and look aftered
I am a long standing customer if the country garage who always provide excellent service.
Excellent aftercare from Service Manager
As above. Work well done .
work carried out efficiently - battery was replacedcost seemed very high though!
Everything complete as needed and on time
Rating based on the efficiency of BMW representatives and a willingness to ensure customer satisfaction.
as above I have had bad experiences with Belfast dealership
Although the wait was slightly longer than I had been advised the customer attention at the garage was very good.
I have no complaints about any aspect of this experience.
Service generally good.
very professional and helpful
very satisfied ``` all aspects of communication excellent.
Graham was brilliant at organising my service, and providing me with a loan car for the duration of the service. I can have no complaints about the level of service he provided, very professional.
Al the staff were very accommodating, very nice coffee area
Good commitment to getting problems sorted out.
My complaint was taken seriously and the staff made every effort to solve the problem which was intermittent and therefore difficult to diagnose.
Lovely people and easy to deal with. Nothing is any hassle.
My car was left in with the servicing team as my phone was not working correctly with my iDrive system. The only reason I wasn't satisfied was because I was told there would be nothing further BMW could do should the update not work.
Very knowledgable staff, prompt and focussed
The Country Garage sets a high standard and, from my experience, they strive to keep up to that standard.
As always I was satisfied
Excellent service from all the staff of the Country Garage ,but especially Graeme Potter in the service department. .
Excellent friendly staff with an first class service.
We had been to other BMW dealers as a young couple prepared to pay in cash and nobody took us seriously. We had several of them offer to take our details and call us back and no one did. Reece at the Countrt Garage was sincere, helpful & friendly.
The issue I had with my car was understood by staff, they resolved it quickly and offered a courtesy car at my convenience. Staff were helpful and quick
Never any problems when you want something done.
My car was expertly serviced, valeted and washed before being delivered to me at the reception area. This was greatly appreciated.
On booking I was made aware of when I could have my vehicle attended to and when it would be available again for collection.
A very good experience where you are treated as if you are the most important customer they will have that day.
Pretty good. Tried hard to accommodate me.
Have bought many cars from them and always superb service
People talked to me about things other than buying the car and seemed genuinely interested. I was also offered coffee from the coffee bar
The staff at The Country Garage are excellent
Excellent customer service. Knowledgeable about the product. Kept me fully informed throughout the sales process. Very friendly and engaging staff
The professionalism of the salesman Paul Diamond
I have bought many BMWs from them and always been satisfied
Dealer who I dealt with much better than previous experiences in other BMW centres
Knowledgeable professional and personable staff throughout all aspects of the purchase process.
The management and staff at The Country Garage BMW Ballymena are exemplary. Their customer service from the moment you walk in is at the highest level and I would have absolutely no hesitation in recommending them to anyone.
everything was very smooth and all very friendly and helpful
The only slight issue was slow response to emails.
The Country Garage exceeded my expectation from the greeting on entering the showroom right through to the purchase and finance of my new car.Bright, clean showroom with a friendly coffee dock and ample waiting facilities.